What are your delivery times?
Our delivery times range depending on collection - our Adelaide collection is fully stocked and warehoused on-site, allowing for instant shipping. Products with quartz countertops require fabrication, and can take up to two weeks before shipping. We average 2-3 week lead times, the Westmount collection averaging about 5 weeks. Delivery Checklist
How are your vanities shipped?
Our Hampton collection is heavily wrapped with foam, surrounded by thick cardboard, with corner protectors, and edge protectors. It is then put on a skid, surrounded by pieces of plywood that are nailed into the skid to ensure it doesn't move. Countertop is fully protected, sitting on top of the vanity with protectors as well. Vanity is then strapped into the skid for extra protection. All other vanities are strapped to a skid, in their designated box. Shipping Policy
How can I get assistance with my order?
Please send us an email at info@vanityshop.ca, or visit our live chat for an instant response.
What is your policy on returns and exchanges?
Our return policy allows for returns within 14 days of receiving your item and qualifies for all collections except for Mirrors & Medicine Cabinets (glass), The Hampton, The Westmount, and The Capri collection as these are made-to-order items and considered custom. For more information, visit our refund policy. Refund Policy